Yesterday afternoon I checked my mail and found this robin's egg blue envelope with a return address from Indiana. For the life of me I couldn't figure out who it may be from. Between my husband and I we do have family all over the United States so that was my first thought. Come to find out a handwritten note thanking me for my letter that I had wrote a few weeks ago about my Keystone Montana 5th Wheel was received and read. The product manager of the Keystone Montana line took the time and wrote me a simple but what I consider a heartfelt message.
Folks, I'm sure most people could care less but in a time where we see so much bad and hardly any good I thought it was OUTSTANDING! I also loved the fact that it wasn't some generic letter that everyone receives. When a company takes the time to personalize something the words just mean so much more. I have so much more respect for the Keystone RV Company simply because they took the time to read, listen and respond and in this day and era you don't find that hardly anywhere.
I blacked out the gentleman's name for privacy as I have always said that unless permission is provided I will never show the name but the note itself I loved! Talk about a business that has earned my loyalty for life. Now I will start searching for the bunk houses he suggested. Thanks for responding Montana!
Folks, I'm sure most people could care less but in a time where we see so much bad and hardly any good I thought it was OUTSTANDING! I also loved the fact that it wasn't some generic letter that everyone receives. When a company takes the time to personalize something the words just mean so much more. I have so much more respect for the Keystone RV Company simply because they took the time to read, listen and respond and in this day and era you don't find that hardly anywhere.
I blacked out the gentleman's name for privacy as I have always said that unless permission is provided I will never show the name but the note itself I loved! Talk about a business that has earned my loyalty for life. Now I will start searching for the bunk houses he suggested. Thanks for responding Montana!